Talk to the people who run it.
Three ways in, all read by the same small team. Whichever you pick, include the wallet you connected with and we'll find your account in a second.
Telegram
The fastest way to reach a person. Setup questions, a payment that hasn't shown up, or an engine that isn't behaving the way your rules say it should.
Usually inside an hour
@snipemintsupport_botTicket queue
Tickets opened inside the panel arrive with your plan, your linked wallet state and your current settings attached, so nobody has to ask you for any of it.
One business day, sooner on Striker and Overwatch
Open the panelFor anything that isn't urgent, or anything you'd rather write out in full. Include the wallet address you connect with so we can find the account.
Within a business day
hello@snipemint.comWhat support can do
- Look up your order and tell you which of the 20 receiving addresses it reserved, and which round amount it is waiting on.
- Read the engine log for your account and explain which of the 12 checks refused a launch.
- Check whether a payment landed inside its 10 minute window, and activate the plan by hand if the on-chain match failed.
- Go through your settings and say which numbers look wrong for the size you're trading, entry size first.
What support cannot do
- Recover a wallet, a seed phrase or a private key. We never hold any of them, so there's nothing on our side to restore.
- Reverse a transaction the engine signed, or a transfer you sent to the wrong address.
- Refund a trade that lost money. Every position is opened under the rules you set.
- Tell you which token to buy. We build the tool and we don't give trading advice.
Before you write
Wondering whether something is worth a message? If it involves SOL that left your wallet, yes. Send the transaction signature and the wallet address, because with those two strings we can read the whole thing on chain in about a minute and tell you exactly what happened, rather than trading three messages working out which order you mean.
- We never ask for a private key or a seed phrase outside the panel, and nobody from this team will message you first. If an account claiming to be support opens a conversation with you, it isn't us.
- A payment that reached the address on your order activates by itself, usually inside a minute and always inside the 10 minute window. If it hasn't, send the transaction signature and we'll read it on chain.
- We run no phone line, no live chat widget and no support account on any platform other than the Telegram handle above.
Most setup questions are already answered in the Solana sniper bot guide, which walks through the five setup steps, every contract check and what each setting does. Pricing sits on the plans section of the main page.
Lumenline Labs operates snipemint.com. Trading newly created tokens carries a high risk of total loss, and nothing on this site is financial advice.